Joycelyn Harris BA (Hons) MSc PhD MBCS

Effective ICT Professional- organised - creative - resourceful - motivated -


I am an ICT / Information Systems postgraduate with excellent communication and administration skills. I have experience of monitoring projects and coordinating others. I have organised events and delivered training. I have a good knowledge of MS Office software, website technologies, and experience of designing for printed publications. I learnt methods and techniques for supporting operations and decision-making activities during my master's degree, such as PRINCE2, Scrum, and UML. I gained knowledge of e-collaboration technologies and organisation design during my doctoral candidacy. Due to my technical background, I tend to master new software quickly.

Skills and Capabilities

Research & Information Management

Project Administration & Customer Service

Software / IT Skills

Document Production

Project management

Content management

Software engineering



Doctorate of Philosophy (Ph.D.) Information Systems Research

University of Reading, School of Systems Engineering, 2011

Acknowledged by NARIC-Vlaanderen as equivalent to the academic grade of 'Doctor' from a Flemish university.


I designed IT artefacts as part of a framework to support collaborative processes in local government strategic partnerships. They articulate key contextual information about these multi-organisational collaborative groups and enable software to be developed. I modelled and characterised the entities, relationships, and requirements of partnerships and specify electronic and non-electronic techniques to increase the likelihood of success. In doing so, I acquired an in-depth knowledge of e-collaboration technologies, problem structuring methods, group work processes, and government structures. Additionally, I developed skills in problem solving, stakeholder analysis, event management, and public speaking.

The Research Problem

Local government strategic partnerships are complex information systems and their rate of work can be slower than expected. They are commonly deployed as collaborative public management initiatives to tackle wicked social issues because it is believed that these can only be solved by pooling the knowledge and resources of a number of diverse stakeholders. The number of stakeholders and their diversity can cause collaborative inertia, where the progress made by a partnership is negligible or hard fought. A multitude of perceptions towards a problem makes it difficult to achieve consensus amongst partners, and the absence of a shared managerial framework impedes activity coordination and information exchange. Existing solutions to these problems omitted key contextual information about such partnerships and their collaborative processes. This knowledge is crucial for creating tools to support the activities, roles and responsibilities, and information exchange requirements of such partnerships.

Additional Activities


Whose Group Is It Anyway? A Method for Defining the Context of Multi-Organisation Collaborations in Local Government Domains
J. Harris and L. Sun
In Proc. International Conference on Information Management and Evaluation, ISBN: 978-1-906638-57-3 CD, I. Brown (Ed.) Cape Town, South Africa, 2010, pp. 475-482.

Requirements Analysis for an e-Government System to Support Multi-Organisational Collaborative Groups
J. Harris, L. Sun, and A. Adams
In 9th European Conference on e-Government. ISSN: 978-906638-34-4, D. Remenyi (Ed.), London: England, 2009, pp. 337-344.

A Conceptual Model for a Group Support System in Local Councils
J. Harris and L. Sun
In 10th International Conference on Enterprise Information Systems. Information Analysis and Specification vol. 2, J. Cordeiro and F. Joaquim (Eds.), Barcelona, Spain, 2008, pp. 203-207.

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Master of Science (MSc.) Applied Informatics

University of Reading, Informatics Research Centre (Henley Business School), 2007

Acknowledged by NARIC-Vlaanderen as equivalent to the academic grade of 'Master' from a Flemish university.


I developed skills and interdisciplinary knowledge in information systems management for the strategic deployment of technologies and methods to support operations and decision making in information intensive organisations. I learnt theories and techniques for analysing, designing, and evaluating information services.


Skills and Knowledge Acquired

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Bachelor of Arts (B.A. Hons) Philosophy with Humanities Computing

University of Hertfordshire, 2000

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Nederlands als Tweede Taal (NT2)

PVCO Moderne Talen Hasselt

June 2019

I am an independent user of Dutch (CEF - B2) having successfully passed NT2 modules 1.1 to 3.1. I also contributed to the learning of others by presenting to students of English.

Specifying Systems and Project Level Requirements

British Computer Society (BCS) London

July 2011

I learnt how to communicate an organisation's 'real' requirements and the most critical improvement requirements of customers, in an unambiguous and measurable way (more info).

Learning to Teach Online

Sheffield College

Feb to Dec 2004

I developed the communication, pedagogic, and information handling capabilities needed to be an online tutor (more info).

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